Shipping & Delivery

1. SHIPPING & DELIVERY POLICY

At becool.al, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within one working day upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order. 

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There may be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and in most cases you may track its status.

3. TAXES, DUTIES & TARIFFS

For all international orders (outside of the United Kingdom), it is your responsibility to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. PAYMENT METHODS

We accept payments via VISA/MASTER credit and debit cards, American Express, PayPal, Apple Pay, Google Pay and Cash. We do not accept payments via ATM or inter-bank transfers.