We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
FAQ
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within one working day upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and in most cases you may track its status.
We have a 14-day return policy for our United Kingdom customers, which means that if you live in the United Kingdom, you have 14 days from the date of purchase to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately items that were shipped outside of the United Kingdom cannot be returned or exchanged unless the item is defective, damaged or if you received the wrong item.
To start a return, you can contact us at info@becool.al. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can only cancel an order up to 30 minutes after it was placed.
There are many ways that you can contact us:
1) Use the Contact Form that is provided on the Contact Us page
2) Email us at info@becool.al
3) Call us on +44 (0) 203 883 4442
4) WhatsApp us on +44 (0) 739 347 3486
5) DM us on Instagram @becool.al